Terms&conditions

Terms & Conditions of Business

INFORMATION ABOUT US 

This site is operated by TENKARA s.r.o. (we). We are registered in Czech republic  under company number 29125847 and with our registered office at Mattioliho 3274/1, Prague 10, 10600, Czech republic. Our VAT (EORY) number is CZ29125847

SERVICE AVAILABILITY 

EU countries, European countries outside EU, USA, Canada,  Russia and other CIS (СНГ) countries, New Zealand, Australia, South Africa, Latin America. We shall add some other countries after testing postal sevices availability.

YOUR STATUS 

By placing an order through our site, you warrant that: 
You are legally capable of entering into binding contracts; and 
You are at least 18 years old; 
You are resident in one of the Serviced Countries; and 
You are accessing our site from that country. 

SALE AND PURCHASE

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.

PRICE

All prices are quoted in Euro  and includes EU VAT.
All item prices are exclusive of delivery and packaging, unless otherwise stated. 
Prices are correct at the time of order only and relate to Internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

PAYMENT

Payment must be made in Euro by PayPal and/or major credit or debit cards, accepted by PayPal. 

INTERNATIONAL ORDERS FROM NON-EU COUNTRIES

We will refund the VAT (17,35%) to your PayPal or card account in 24 hours after the order is placed. Your customs is important to us and all the posted packages are accompanied with the invoice and CN22 international customs declaration.

PASSION OF PROPERTY

We will retain the property in the products until full payment has been made by you and has been received by us.

PASSION OF RISK

The risk in the products will pass to you on delivery.

DELIVERY

All products are sent by Priority International Registered Mail.
You bear the risk once the products have been signed for/delivered.

ACCEPTANCE 

You will inspect products within 72 hours and you will be deemed to have accepted the products unless you notify us  that you want to cancel your order or you notify us  that the products are faulty. If no such action is taken, we will consider the products being as described, of satisfactory quality and the whole order is complete. We will not accept any rejection or cancellation at a later date. Your statutory customer rights are not affected.

RIGHT TO CANCEL

You have the right to cancel your contract with us at any time before the expiry of 14 working days from the day after the date of delivery of the products, providing the product are returned unused, still in its original packaging and suitable for resale. You will receive a full refund of the purchase price.

FAULTY ITEMS

Items faulty at the point of sale

Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components.
For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.
Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear. Please return the original and complete packaging.

Faults developed within the warranty period

Most items sold by The Tenkara Times come with a 12 month manufacturer's warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. 
An exchange or refund will be issued providing the item is returned within 28 days from the original date of purchase.

Exclusions

All rods come with an unconditional guarantee against manufacture defect. If rod proves to have a manufacturing fault we will replace it free of charge. All you need to do is return the damaged rod to us for inspection to confirm the warranty claim.
The first 3 sections are not covered by the warranty because they are so easily damaged by user error. However, all is not lost. You can buy spare tip sections at our tenkara gear store.
DESCRIPTIONS
At The Tenkara Times we attempt to be as accurate as possible. However The Tenkara Times does not warrant that the product descriptions or content of this site is always 100% accurate, complete or error free. If a product offered by The Tenkara Times itself is not as described, your sole remedy is to return the item in a unused condition.

GENERAL

If any part or parts of these terms and conditions are deemed invalid, void or unenforceable, then that part or those parts will be considered sever able from these terms and conditions thereby not preventing the remainder from being enforceable or effective.
These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
Nothing in these terms and conditions will reduce your statutory rights relating to faulty or mis described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizen's Advice Bureau.

EVENTS OUTSIDE OUR CONTROL 

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). 
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: (a) Strikes, lock-outs or other industrial action. (b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. (d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (e) Impossibility of the use of public or private telecommunications networks. (f) The acts, decrees, legislation, regulations or restrictions of any government. 
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. 

GOVERING LAW

Your use of this Site and any purchase by you on this Site of any products will be governed by Czech law  and will be deemed to have occurred in the Czech republic.

CONTACT INFORMATION

You will find the CONTACT US link at the page header.